Our promise
You have 30 days from the day your order arrives to decide if it's right for you. If it isn't, we'll refund you — no interrogation, no restocking fees.
Wrong size? Keep it.
If your item doesn't fit, email us your order number and the size you need, and we'll send the correct size free — no return needed. One free size replacement per item. (This is faster for you and kinder to the planet.)
How to start a return
Email info@harrietandbloom.com with your order number and the items you'd like to return. We'll reply within 1 business day with the return address and instructions. Items sent back without contacting us first can't be processed.
Return conditions
Items must be unworn, unwashed, and in original condition with tags attached. For hygiene reasons, undergarments and earrings can't be returned unless faulty.
Return shipping
Return postage is the customer's responsibility, except where the item arrived damaged, faulty, or incorrect — in that case we cover everything, and a photo of the issue is all we need.
Refunds
Once your return arrives, we inspect it within 2 business days and issue your refund to the original payment method. Refunds typically appear within 7 business days of processing, depending on your bank.
Damaged, faulty, or wrong items
Email us a photo within 14 days of delivery and we'll send a free replacement or a full refund — your choice.